Before you contact us, PLEASE review our awesome FAQ page.
90% of customers' questions (including the popular "Where's my order?!") can be answered on our FAQ page.
Please understand that our site and products are strictly for beauty and entertainment professionals (makeup artists, salons, estheticians, business owners, retailers with retail accounts) who know what products to use and sell. We do not provide personal recommendations on any styles, to anyone. Please see this message regarding length in our FAQ before purchasing.
If you are inquiring about resale/wholesale, please see here.
Where's my order/tracking number?!??!!
Q: Where is my package?!?!!
A: You can track your package by following these easy steps:
Log in > click most recent Order # > click Tracking Number provided (pink link)
Package marked "delivered" but didn't get it? Package marked undeliverable and/or sent back to sender? Click here. (Yes, it takes you to the awesome FAQ page.)
Existing Customers Only:
Please use the same e-mail address as your log in ID on our site.
Provide your Order Number if you have a question regarding your order.
*Thank you for not asking to call. We answer by e-mail only.
*Please do NOT send any money or credit card information without submitting your order.
We only take orders online.
e-mail:(existing customers only)