FAQ

About Our Products

Q: Why the heck should I choose Elegant Lashes?
A: QUALITY. SELECTION. VALUE. And we take those three words very seriously.
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our reputation as a professional depends not only on your talent, but on the quality of the products you use... and your clients only deserve the absolute best. When it comes to selection, nobody beats us, and other brands won't dare to come near the prices we sell our products at. We don't need to jack up our prices to prove our worth - our QUALITY SPEAKS FOR ITSELF. We're here to provide professionals with high-end products at prices you can't resist, so you can keep doing what you love without breaking the bank.

mac false eyelash dupe

 

Q: What’s the difference between Elegant Lashes and MAC, Sephora, Shu Uemura, etc.?
A: Nothing and everything - they all come from our factory, but we don't believe in overcharging customers just to make ourselves seem better. Elegant Lashes® false eyelashes are made of Premium 100% Natural Human Hair and are the highest quality in the market, because we've partnered with the best manufacturer in the industry. We also cut out the middleman so our lashes are much more affordable, at less than a third of the cost of department store and designer-brand lashes. What you get is the highest quality false eyelashes at an unbeatable value. (Here’s a comparison chart if you don’t believe us.)

 

Q: If you're so great, why are your prices so low?
A: We don't need gyp anyone or jack up our prices to prove our worth. We know that once you try Elegant Lashes®, you can never settle for anything less. Trust us - if we didn't believe in our products 110%, we'd be jacking up our prices, too.

 

Ordering/Purchasing

Q: I'm a professional MUA/salon owner/dance team. Do I get discounts?
A: You already are! Unlike other beauty websites, ElegantLashes.com is strictly dedicated to PROS ONLY, with all products deeply pre-discounted for pros at an automatic savings of up to 80% off our competitors' prices. There's no tedious pro application process or messy coupon code necessary - simply shop, get out, and go on to your next gig with the assurance that you got an unbeatable automatic pro discount on the highest-quality lashes at the lowest possible prices. 

 

bulk false eyelashes human hair Elegant Lashes triple pack eyelashesQ: Why can't I buy just one pair of eyelashes?
A: We're a site specializing in bulk false eyelashes and dedicated 100% to servicing professionals. Individually packaged lashes are bulky, wasteful, and just plain don't make business sense for makeup artists and industry professionals. 
By purchasing lashes that come in multiple pairs per box, you get designer-quality lashes at a significantly lower unit cost, eliminate clutter in your makeup kit, and minimize environmental waste. Yay!

 

 

 

Bulk False Eyelashes

Q: Can I buy false eyelashes in bulk?

A: Honey, bulk false eyelashes are what we do best! No more driving to the beauty supply store for lashes that don't even come in the quantity you need. Order bulk lashes year-round, conveniently delivered straight to your home or salon/studio! Best of all, shipping is always FREE for bulk purchases! :) (Bulk lashes come in 50, 100, 500, and 1,000-pair options.)

 

Q: Why are there 2 empty trays in my 100-pair bulk box?

A: Don't worry! Count the lashes, and you'll find there are 102 trays in total (100 lashes + 2 blank trays). All bulk boxes include 2 extra empty trays for cushioning and protection to ensure your lashes arrive in perfect condition. (50-pair bulk boxes will have 1 empty tray for cushioning and protection.)

 

 

 

 

 

Visitors & First-Time Customers

Q: I’m a first-time buyer and/or false eyelash virgin. Any tips?
A: Please understand our site & products are catered to professionals in the beauty & entertainment industries.
Please note: Our lashes run longer than most false eyelash companies because we carry a much, MUCH larger range and we specialize in stage lashes for dancers/showgirls/theater. (To put it in perspective, our "Long" = drag queen; "X-Short" = bride.) If you are unfamiliar with Elegant Lashes® products, we strongly recommend that you keep to XS/Short (a.k.a., typical false eyelash length) styles or Under Lashes (flipped and worn as ultra natural-looking top lashes) for maximum product satisfaction. It is not our responsibility if the lashes you choose do not suit your eyes or your personal taste. Don't say we didn't warn you!

Q: You have so many pretty styles, I can't choose! What are your best sellers?
A: Check out our Lash Kits for convenient 6- or 12-piece sets of our best-selling styles in 100% Natural Human Hair, Under/Lower/Bottom Lashes, Bridal Makeup, Brown Lashes, and Drag/Diva categories. They're a great way to try lots of different styles at once without committing to Triple Packs, and are the perfect introduction to the Elegant Lashes brand.

 

Q: You guys have a heck of a lot of Indiviudal Lashes. What's the difference and how do I choose which ones are right for me?
A: We made an informative video just for you explaining just that. Watch it here:

 

 

Payment Questions

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Master Card, American Express, Discover), PayPal, and Money Order (absolutely no personal checks). If you're in a hurry, we strongly suggest using PayPal (make sure you have a PayPal confirmed address!) for the fastest processing.

Q: Can I pay with my prepaid Visa/MC/AmEx/Discover gift card?
A: Yes! Make sure your prepaid gift card is registered under your name with a valid billing address. Lots of people tend to forget this important step, and that's why their prepaid cards won't work.

Q: My credit card got declined, but my bank statement shows that money has been taken out. What's going on?
A: Don't worry! This is actually a very common occurrence with unsuccessful credit card purchases. Just remember: if you did not receive an e-mail confirmation for your order, your order did not go through and neither did your payment. The transaction on your bank account may show "pending" for several days, but it will not complete. Call your bank or credit card company for details as every bank has a different turnaround time. Don't start demanding refunds beforehand - it's kind of impossible to refund a payment that never came in. ;P

Q: I'm a retailer re-selling your lashes. Can I be tax exempt?
A: Yes! If you are retailer or business in CA purchasing lashes for re-sale or business use, please download & print the CA Tax Exempt Form (PDF) and email your completed form (including signature) to cs@ElegantLashes.com so we can set up your account for tax exemption. Otherwise, all orders shipping to CA addresses will be charged sales tax in accordance with CA state law. (No tax for non-CA addresses.)

 

 

About My Order/Delivery

Q: Do you ship internationally?
A: Yes! We ship worldwide and provide a free tracking number with every order. 

Please remember: To avoid paying customs fees/taxes, if you would like to purchase over $400 worth of goods please split your purchase into two separate orders.  Please understand, any customs taxes and/or duty fees must be paid by the receipient at the recipient's local post office.

Q: I paid for 3 pairs of lashes, but only received one case of lashes in the mail. Where are the other two pairs of lashes?
A: It’s surprising how often we get asked this question. Open the case. There are three pairs of lashes inside. ;)

Q: Do you offer rush/expedited shipping?
A: Yes! If you need your items sooner, please select Expedited shipping during checkout. All orders placed by 12 PM (noon) PST are shipped out the same day. Orders between $70.00 and $100.00 will be delivered within 2 days via Priority Mail in most US areas. PLEASE USE SAME BILLING & SHIPPING ADDRESSES FOR FASTEST PROCESSING TIME (and to avoid ID Verification process).

Q: Can I change/add something to/cancel my order?
A: Unfortunately, no. Because we process and pack orders right away, it would be nearly impossible to cater to changes. Also, for your protection, we do not store your credit card information in our system, and therefore cannot simply charge you for any additional costs. Please double-check that all the items you desire are in your cart before checkout.

Q: Where is my package?!?!!
A: You can track your package by following these easy steps: 

Log in > click most recent Order # > click Tracking Number provided (pink link)

Q: My package is marked "delivered" according to the tracking number you gave me, but I still don't have it. What happened?
A: If the package is not in your hands by now, you probably weren't home at the time of delivery and therefore will have to physically pick up your parcel from your local mail carrier. Please understand that we are NOT responsible for lost or stolen packages in any way. (Please see our Store Policy for how to resolve related problems.)

Q: My package was undeliverable and sent back to you guys. Help!
A: For all packages that must be re-shipped due to incorrect/unknown addresses, failure to pick up from mail carrier, or returned to us for any reason, a re-shipping fee will be billed to you via PayPal Payment Request (amount depends on your location and package size). Please pay promptly; packages returned to our warehouse will be re-shipped immediately upon receipt of payment and corrected address.