Contact Us


Before you contact us, PLEASE review our awesome FAQ page

90% of customers' questions (including the popular "Where's my order?!") can be answered on our FAQ page.

Please understand that our site and products are strictly for beauty and entertainment professionals (makeup artists, salons, estheticians, business owners, retailers with retail accounts) who know what products to use and sell. We do not provide personal recommendations on any styles, to anyone. Please see this message regarding length in our FAQ before purchasing. 


If you are inquiring about resale/wholesale, please see here.



Where's my order/tracking number?!??!! angry

We're guessing you didin't read that bit above about visiting our awesome FAQ page before asking that very question. Because you missed it, here it is, straight from said awesome FAQ page:

Q: Where is my package?!?!!
A: You can track your package by following these easy steps: 

Log in > click most recent Order # > click Tracking Number provided (pink link)


Package marked "delivered" but didn't get it? Package sent back to sender? Click here. (Yes, it takes you to the awesome FAQ page.)




Existing Customers Only:
Please use the same e-mail address as your log in ID on our site.
Provide your Order Number if you have a question regarding your order.

*Thank you for not asking to call. We answer by e-mail only.

*Please do NOT send any money or credit card information without submitting your order.
We only take orders online. 

(existing customers only)


Again, before you contact us PLEASE review our awesome FAQ page. As stated previously, 90% of customers' questions can be answered on our awesome FAQ page.